Privacy policy

Last updated: January 16, 2026

Bellamia Matcha (“Bellamia,” “we,” “us,” or “our”) operates this café and website, including all related content, features, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, and protect personal information when you visit our café, browse our website, make a purchase, receive a receipt, or otherwise interact with us.

If there is any conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy governs.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information only where necessary to operate our business.

Depending on how you interact with us, this may include:

  • Contact information
    Name, email address, phone number, or address when voluntarily provided (for example, for receipts, orders, or inquiries).
  • Transaction information
    Purchase details, dates, amounts, refunds, or exchanges.
    Payment card details are processed securely by third-party payment processors and are not stored by Bellamia.
  • Communications
    Messages or information you choose to send us by email, form, or other contact methods.
  • Technical and usage information
    IP address, device type, browser, pages visited, and general website interaction data.

2. How We Collect Information

We collect information:

  • Directly from you when you make a purchase, request a receipt, contact us, or otherwise provide information.
  • Automatically through our website, hosting services, and analytics tools.
  • Through service providers such as payment processors, POS systems, and website platforms.

3. How We Use Information

We use personal information only for legitimate business purposes, including to:

  • Process purchases and payments
  • Provide digital or printed receipts
  • Respond to customer inquiries
  • Operate, maintain, and improve our Services
  • Detect fraud or misuse
  • Comply with legal and regulatory obligations

We do not use personal information in ways unrelated to operating Bellamia.

4. Sharing of Information

We may share personal information:

  • With service providers (such as payment processors and website hosts) strictly to operate our Services
  • If required by law, regulation, or legal process
  • In connection with a business transaction such as a sale or restructuring

We do not sell personal information.

5. Cookies and Website Data

Our website may use cookies or similar technologies to function properly and understand general usage. You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

6. Children’s Information

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from minors.

7. Data Security and Retention

We take reasonable administrative and technical measures to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to operate our business or as required by law.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing communications (if applicable)

We may verify your identity before responding to requests.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect when posted. Continued use of the Services after changes means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us:

Bellamia Matcha

London, Ontario, Canada